Terms & Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to complete your return, you must reach out to our customer service department via email or phone.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, please contact us to confirm the return and shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy Policy
At Carter Beauty, we respect your privacy. We recognize your need for appropriate protection and management of any personally identifiable information you may share with us. Your use of this site is subject to this Privacy Policy. It is important that you fully understand the conditions of our collection of information and use of such personally identifiable information. For your protection, please take a moment and read this Privacy Policy before using and/or submitting information to or on our website.

Non-Identifiable Information
During your visit to our website, we may collect, store or otherwise accumulate certain non-personally identifiable information concerning your use of this website, such as which pages of our website you have visited. It is important that you fully understand the manner in which we will collect certain information from you and how we will use such information.

Personally Identifiable Information
During your visit to our website, we may collect, store or otherwise accumulate certain information and/or data that you voluntarily provide to us, such as your name, address, e-mail address, telephone number and other personal information. We do not deliberately sell, share, disseminate, or otherwise distribute your personally identifiable information to external third parties except as provided herein. Certain personal information we collect from you may be used for internal business purposes, such as order placement, marketing plans and to provide you with information we believe may be of interest to you. We may disclose any information that you provide to us, including personally identifiable information, that we determine, in our sole discretion, is necessary to comply with any applicable law, regulation, legal process or governmental request.

Changes to Your Information
If you prefer not to receive information or promotional offers from us, you may opt-out by emailing your contact information to info@cocoabrown.ca
Third-Party Site
Any third-party website linked to or from this website may have different privacy policies and practices. You should review the privacy polices on these other websites in order to determine how each website may use any information you provide.

We use industry-standard encryption techniques when transferring and receiving consumer data exchanged with our website. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you at our site. While Carter Beauty makes every effort to ensure the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent third-parties from illegally obtaining this information. You agree that Carter Beauty will not be liable to you, or any third party, and will not indemnify you, or any third party, in any manner whatsoever, for the loss and/or publication of any kind of Personal and/or Non-personal identifiable information that you provide to us.

Questions or Comments
If you have questions or comments about our Privacy Policy, please contact us by email at info@cocoabrown.ca  or (647) 284-8183.

Terms of Use

As a convenience to you, Carter Beauty grants you access to its website (the “Site”) conditional upon your acceptance of the terms, conditions, and notices herein (these “Terms of Use”). For the purposes of these Terms of Use, “Content” means, collectively, any text, images, graphics, software, source code, applications, specifications, audio files, videos, articles, trademarks, logos and other information or content available through the Site , including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content.

1.     Acceptance of Terms.

Please read these terms of use and Carter Beauty’s Privacy Policy carefully. By using the Site, you agree to these Terms of Use, and you consent to the collection, use and disclosure of information as described in these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use and the terms and conditions of our Privacy Policy, you must exit the Site immediately and discontinue any use of the Site and any of the Site’s Content. Your use of the Site shall be deemed to be your agreement to abide by each of the terms set forth in these Terms of Use and our Privacy Policy. Carter Beauty reserves the right to change the Terms of Use at any time and for any reason by posting updated Terms of Use on the Site without prior notice to you. If any modification(s) to the Terms of Use is unacceptable to you, you shall cease using the Site. If you do not cease using the Site, you will be deemed to have accepted the change(s) to the Terms of Use.

By using the Site, you are also subject to the Carter Beauty Privacy Policy.

2.     Use and Restrictions.

The Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, , and who are not barred from using the Site under applicable laws.

The Site is provided for your use solely as a convenience to you for commercial use. You may access and use the Site only in accordance with all applicable laws and regulations and with these Terms of Use. You acknowledge and agree that Carter Beauty, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all of your current and future access to or use of the Site. You further agree that you will not: (a) resell products purchased through use of the Site that are not intended for resale; (b) resell or divert Carter Beauty products to purchasers outside of Canada; (c) sell products outside of the agreed upon retail site either directly or indirectly through a third party; (d) collect or use any product listings or descriptions; (e) use any data mining, robots, or similar data gathering and extraction methods from the Site; (f) other than for your use of the Site as expressly permitted in these Terms of Use, access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way; (g) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any Content or other information transmitted to or via the Site; (h) use, frame or utilize framing techniques to enclose any Carter Beauty trademark, logo or other proprietary information (including the images found at the Site, the content of any text or the layout/design of any page or form contained on a page) without Carter Beauty’s express written consent; or (i) use any meta tags or any other “hidden text” utilizing a Carter Beauty name, trademark, or product name without Carter Beauty’s express written consent. In addition, you agree to keep all Carter Beauty pricing and account information confidential

Any unauthorized use of the Site will terminate the permission or license granted by these Terms of Use, will result in you being barred from use of the Site, and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes.

3.     Copyright

The Content and the Site, as well as the selection and arrangement thereof, are the sole property of Carter Beauty and/or its licensors and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms of Use or with Carter Beauty's express prior written consent. Other than as necessary for your use of the Site in accordance with these Terms of Use, Carter Beauty grants no other privileges or rights in the Content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the Content. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed or otherwise disseminated in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Carter Beauty’s express prior written consent.

4.     Trademark

All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Site are proprietary to Carter Beauty or such Marks' respective owners. You may not display or reproduce the Marks other than with the prior written consent of Carter Beauty, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws.

In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of Carter Beauty or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Carter Beauty.

5.     Your Account

In order to purchase products or services through the use of the Site, you must establish an account with Carter Beauty. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Site that occur under your account or your account password.

You acknowledge and agree that Carter Beauty may access, preserve and disclose your account information, all communications to and from you, all information relating to your use of the Site, and all information relating to the use of the Site under your account or account password if Carter Beauty, in its sole discretion, determines that such disclosure is necessary to comply with any applicable law, regulation, legal process or governmental request or if Carter Beauty determines, in its sole discretion, that such action is necessary to protect the rights of Carter Beauty, third parties and other users of the Site or for purposes of responding to your request for customer service. Carter Beauty’s right to disclose any such information shall govern over any terms of our Privacy Policy.

6.     Terms of Sale

All product sales from the Site are governed by any terms of sale that may be posted on the Site. You should refer to our Terms of Sale to learn more about applicable product warranties, our return policy and shipping terms. By ordering and/or accepting delivery of the products, you agree to be bound by these Terms of Sale. It is important that you review the Terms of Sale prior to each purchase. Carter Beauty reserves the right to change the Terms of Sale at any time and for any reason without prior notice to you.

7.     Electronic Communications

You consent to receive electronic communications from Carter Beauty including, but not limited to, emails sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any such electronic communication shall satisfy any legal requirement that such communication be in writing.

8.     Modifications

Any Content offered or posted on the Site by you is subject to modification or discontinuation at any time and from time to time without notice or obligation to you. Without limiting the foregoing, Carter Beauty reserves the right, in its sole discretion, to charge fees for the use or purchase of, or access to, any products, services or Content offered through the Site, at any time and from time to time.

9.     Indemnification

You agree to defend, indemnify and hold harmless Carter Beauty, its subsidiaries, affiliates and their respective directors, officers, employees, representatives and agents against any losses, damages, liabilities, claims, proceedings, expenses and costs (including attorney’s fees) arising out of the use of your account, your use of the Site, and any Personal Rights contained therein.

10. Warranties and Disclaimer

The Site and any content provided via the site, including links, are provided on an “As is” and “As available” basis with no warranty of any kind. To the maximum extent permitted by law, Carter Beauty disclaims representations, warranties and conditions, express or implied, with respect to the Site, the content and any products or services, including, without limitation, warranties or conditions of merchantable quality, merchant ability, title, non-infringement, freedom from errors, omissions, computer viruses or other malicious or unauthorized code or programs, and implied warranties or conditions arising from course of dealing or course of performance. In addition, Carter Beauty does not represent or warrant that the Site, Submissions, content or any products, services or any other information accessible via the Site is secure, accurate, complete or current or that any particular products or inventory will be available at any particular store. As a condition of your use of the Site, you warrant to Carter Beauty that you will not use the Site for any purpose that is unlawful or prohibited by the Terms of Use.

In addition, the Site may contain typographical errors or inaccuracies and may not be complete or current. Carter Beauty therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please not that such errors, inaccuracies or omissions may relate to pricing and availability, and to the extent permitted by applicable law, Carter Beauty reserves the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

In addition, if any item becomes unavailable for whatever reason after an order is accepted, Carter Beauty may terminate the order by giving you written notice. In such event, Carter Beauty will contact you to arrange for a refund or provision of credit against future purchase.