Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to complete your return, you must reach out to our customer service department via email or phone.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, please contact us to confirm the return and shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
During your visit to our website, we may collect, store or otherwise accumulate certain non-personally identifiable information concerning your use of this website, such as which pages of our website you have visited. It is important that you fully understand the manner in which we will collect certain information from you and how we will use such information.
Personally Identifiable Information
During your visit to our website, we may collect, store or otherwise accumulate certain information and/or data that you voluntarily provide to us, such as your name, address, e-mail address, telephone number and other personal information. We do not deliberately sell, share, disseminate, or otherwise distribute your personally identifiable information to external third parties except as provided herein. Certain personal information we collect from you may be used for internal business purposes, such as order placement, marketing plans and to provide you with information we believe may be of interest to you. We may disclose any information that you provide to us, including personally identifiable information, that we determine, in our sole discretion, is necessary to comply with any applicable law, regulation, legal process or governmental request.
Changes to Your Information
If you prefer not to receive information or promotional offers from us, you may opt-out by emailing your contact information to email@example.com
Any third-party website linked to or from this website may have different privacy policies and practices. You should review the privacy polices on these other websites in order to determine how each website may use any information you provide.
We use industry-standard encryption techniques when transferring and receiving consumer data exchanged with our website. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you at our site. While Carter Beauty makes every effort to ensure the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent third-parties from illegally obtaining this information. You agree that Carter Beauty will not be liable to you, or any third party, and will not indemnify you, or any third party, in any manner whatsoever, for the loss and/or publication of any kind of Personal and/or Non-personal identifiable information that you provide to us.
Questions or Comments
1. Acceptance of Terms.
2. Use and Restrictions.
The Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, , and who are not barred from using the Site under applicable laws.
All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Site are proprietary to Carter Beauty or such Marks' respective owners. You may not display or reproduce the Marks other than with the prior written consent of Carter Beauty, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws.
In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of Carter Beauty or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Carter Beauty.
5. Your Account
In order to purchase products or services through the use of the Site, you must establish an account with Carter Beauty. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the Site that occur under your account or your account password.
6. Terms of Sale
All product sales from the Site are governed by any terms of sale that may be posted on the Site. You should refer to our Terms of Sale to learn more about applicable product warranties, our return policy and shipping terms. By ordering and/or accepting delivery of the products, you agree to be bound by these Terms of Sale. It is important that you review the Terms of Sale prior to each purchase. Carter Beauty reserves the right to change the Terms of Sale at any time and for any reason without prior notice to you.
7. Electronic Communications
You consent to receive electronic communications from Carter Beauty including, but not limited to, emails sent to you at the email address listed on your account or by communications posted on the Site. You acknowledge and agree that any such electronic communication shall satisfy any legal requirement that such communication be in writing.
Any Content offered or posted on the Site by you is subject to modification or discontinuation at any time and from time to time without notice or obligation to you. Without limiting the foregoing, Carter Beauty reserves the right, in its sole discretion, to charge fees for the use or purchase of, or access to, any products, services or Content offered through the Site, at any time and from time to time.
You agree to defend, indemnify and hold harmless Carter Beauty, its subsidiaries, affiliates and their respective directors, officers, employees, representatives and agents against any losses, damages, liabilities, claims, proceedings, expenses and costs (including attorney’s fees) arising out of the use of your account, your use of the Site, and any Personal Rights contained therein.
10. Warranties and Disclaimer
In addition, the Site may contain typographical errors or inaccuracies and may not be complete or current. Carter Beauty therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please not that such errors, inaccuracies or omissions may relate to pricing and availability, and to the extent permitted by applicable law, Carter Beauty reserves the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
In addition, if any item becomes unavailable for whatever reason after an order is accepted, Carter Beauty may terminate the order by giving you written notice. In such event, Carter Beauty will contact you to arrange for a refund or provision of credit against future purchase.